Please note:
We rely upon the services of third party couriers for our delivery's.
Our commitment to you is to deliver the product to the courier for them to execute their delivery timescales.
On the occasion when the courier fails to deliver on the appointed day or time, we cannot be held responsible for the late delivery or any costs incurred by customers' tradesmen unable to work.
All deliveries will be required to be signed for, please check your goods thoroughly before signing for them.
If any part of your delivery is damaged or faulty please contact us by telephone on 01277 572021 or email sales@theunderfloormegastore.co.uk
Do not accept any damaged goods.
Orders signed for as “unchecked” or similar will be deemed to have been received in good condition.
Once the order has been delivered to your requested delivery address, the risk of any loss or damage passes to you.

 

Returns - 30 Day Policy

At The Underfloor  Megastore, we want to ensure you are happy with every purchase you make. If you have any issues with your chosen product, whether damaged, faulty or simply an unwanted item, you can simply return what you bought for a refund. Please note, the cost  and organizing of sending the item back, will e the customers responsibility. (Possible restocking fee if the item is not 'as new').

All returned mats/cables must be in the original condition on return (i.e. not unrolled or cut in anyway) if an item is returned to us and found to have been used in anyway, we will not take any responsibility for this product and there will be a charge applied for the return of the goods.

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Any damaged items must be reported withing 48 hours of delivery and photos of the damaged items will be required and assesd, to secure replacements.